- Is my data secure and private?
- Absolutely. Your security is our top priority. The data you upload is stored in a secure, isolated environment and is used exclusively for your chatbot. It is never shared, never used to train other AI models, and is permanently deleted if you choose to cancel your service.
- How do I install the chatbot on my website?
- No technical skills are needed. Simply copy a single line of code and paste it into your website’s editor. It’s designed to be a simple, one-time setup that works with virtually any website platform and takes just a few minutes.
- What happens if the chatbot doesn't know the answer to a question?
- Katana is designed to be transparent. If it cannot find a confident answer within your knowledge base, it will not guess. Instead, it will provide a polite message stating that it doesn't have the information. You can customize this message and even include an option to capture the user's email so a human team member can follow up, turning a question into a valuable lead.
- How does the multilingual feature work? Do my documents need to be in multiple languages?
- Not at all. You can provide your knowledge base in one primary language (like English), and Katana will handle the rest. It automatically detects the language of the user's question and responds in that same language. If a visitor asks in Chinese, your chatbot will reply in Chinese, making your business instantly accessible worldwide.
- What types of content can I upload? Is there a limit?
- You can build your knowledge base from a wide range of sources, including PDF files, Word documents (.docx), plain text files (.txt), and by scraping text directly from website URLs. The amount of data you can upload is based on the subscription plan you choose, with options designed to fit everyone from small businesses to large enterprises.
- How quickly does the chatbot learn after I upload new information?
- The learning process is nearly instantaneous. Once you upload a new document or update your knowledge base, Katana processes the information and integrates it into the chatbot’s brain within seconds. Your chatbot is always up-to-date with your latest content.
- Can I create more than one chatbot?
- Yes. Our plans are designed for versatility. You can create multiple, distinct chatbots for different purposes. For example, you can have one expert chatbot on your public website for prospects, another for your sales team with internal pricing documents, and a third for your HR department to answer employee questions. Each chatbot will be a specialist in its own domain.
